Information, Advice and Guidance (IAG)

This service is designed to help you to make an informed decision if you want to find out how to improve your job prospects or skills, get a qualification or just make the most of your job. Alternatively, you may be interested in learning something new for fun!

What we offer

• A confidential, impartial and objective information and advice service, covering learning opportunities and the skills and qualifications needed for employment or career progression
• Written information on all courses and opportunities
• A signposting and referral service to other providers and sources of information (if we are unable to offer the information or advice you require ourselves)
• Access to the careers library (with staff support)
• Use of Internet and IT facilities, where appropriate, including Skills Tests
• CV support

The College’s Information, Advice and Guidance service is completely FREE OF CHARGE .

How to contact us

Appointments may be made in person, by telephone or by email.

To make an appointment contact:

• It is also possible to make an appointment to be seen at our Campus in Witham Town Centre if that is more convenient for you – just call the numbers above and arrangements will be made.
• We will always try to make an appointment at a time convenient to you – evening appointments are available.

What you can expect from us

• We will be professional and knowledgeable
• We are happy to answer your enquiry by telephone, email, or to offer you an individual appointment
• We will tailor our services to your needs
• If we are unable to respond to your request immediately, a response to written correspondence will normally be sent within 5 days
• Where a response is required to a telephone call we will reply within 2 days
• We will acknowledge or reply to your emails within 3 days

Equal Opportunities

The College welcomes enquiries from all young people and adults regardless of age, ethnic origin, disability, gender, marital status, background or religion.

The College is committed to the aim of offering equality of opportunity to all.

If you have a disability, or have problems that affect the way you use our service, we will be happy to discuss the best way to help you.

Alternative Formats

On request, the College will provide a summary of this leaflet, in the appropriate language or format, for example Braille, large print or audio.

Data Protection

The College follows the eight basic principles as identified in the Data Protection Act 1998.

Accredited Status

The College is accredited under the Matrix standard for the provision of Information, Advice and Guidance. We underwent a reassessment of our Matrix accreditation in December 2009 at which time the assessor commented that the College "went the extra mile" to assist clients.

Connexions

The College works in partnership with Connexions to provide careers information including advice on college and university courses, work related training and employment opportunities for the 13-19 year old group. For information contact the IAG team or visit the Connexions website www.estconnexions.co.uk.

Feedback

Feedback is always welcome and is used to help us make improvements to the service (this may be anonymous if preferred).